Are We a Good Fit?
New Patient Checklist
It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.
Please read the following checklist carefully to be sure Soha Pediatrics is the appropriate medical home for your children. Please make sure to click here to complete the New Patient Forms PRIOR to your appointment. We look forward to meeting you and forming a mutually rewarding relationship.
Topic
Practice Philosophy
Agree!
Vaccines
Our vaccine policy follows the schedule outlined by the American Academy of Pediatrics (AAP).
Antibiotics
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
Medical Home
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.
Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
Technology
Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website and effectively use automated reminders for appointments and for routine care/immunizations that are due.
Office Hours
We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.
We aim to run on time and avoid overcrowding the waiting areas. Therefore, we cannot accept walk-ins. However, we do offer same day visits for sick children. We encourage you to call us earlier in the day to schedule a same day visit.
Please familiarize yourself with our office hours to see if they work for your family.
After Hours
We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and you will be transferred directly to one of the doctor's cell phones.
You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.
Insurance
Make sure we participate with your insurance plan. Click here for a list of our participating insurances.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best to check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
Please read our financial policy for more information regarding insurance.
Billing and Fees
Insurance copays/deductibles are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit.
Scheduling Appointments
For
acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.
If your child is sick and needs a same day appointment, please call us earlier in the day. Please remember, we cannot see your child unless they have an appointment.
For well visits, call us at least 2 weeks in advance to schedule the time that is best for your schedule. You will receive an automated reminder 24 hours before the appointment.
Timeliness & Missed Appointments
Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.
As a courtesy, we will remind you of your upcoming appointments via phone/email.
We ask that you arrive 15 minutes before your scheduled appointment time in order to complete the registration/billing process. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive 15 minutes late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for "no shows" (missed appointments that were not canceled).
Multiple missed appointments will result in discharge from the practice.